Two offers stalled at inspection this week. Do I coach the agent or coach the buyer?
The CRM shows what happened. The pipeline shows what's pending. Neither tells you whether the pattern is agent skill or buyer confidence.
Coach the buyer conversations for two weeks. The agent's win rate at first offer is holding.
Cohesion Insight reads offer-to-accept ratios by agent across your last 90 days and separates the noise from the signal.